84% of travellers would feel comfortable if technology helped reduce human contact, says survey

84 per cent of travelers would feel more comfortable travelling post the pandemic if technology helped to reduce human contact and physical touchpoints, found a recent Amadeus survey. 40 per cent of Indian travellers rated access to technology that reduces this human contact as the ultimate factor for traveling again. 73 per cent of baby boomers cited it as their top concern compared to 28 per cent of Generation Z.
What influenced confidence for travellers?
Mobile applications that provide on-trip notifications and alerts emerged as the most appealing technology to increase confidence for Indian travelers (56 per cent), followed by contactless payments (54 per cent) and the ability to have airline boarding passes on their phones (51 per cent).

Health and safety precautions
In addition to technology, travellers said that the need for effective test, track and trace programmes to contain infections (40 per cent); visibility of sanitization, hygiene and safety measures in hotels and accommodations (39 per cent) and limiting the number of passengers on flights (38 per cent) would also help increase confidence and boost travel.

Length of the flight
The length of the flight also influenced how ready travellers were to board a plane. Long-haul flight passengers were slightly more likely than short-haul flight passengers to be concerned about being stranded (27 per cent vs 31 per cent) or quarantined (39 per cent vs 34 per cent).