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    Server failure at Mumbai airport leads to chaos, airlines boarding manually

    Synopsis

    While the server hasn’t been restored yet, airlines have resumed check-in but through manual process which is taking longer than usual time.

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    Mumbai International Airport
    Server failure at country’s second largest airport Mumbai led to a massive chaos at the airport’s Terminal 2. Sources said that the passenger check-in system, baggage handling system have not been functioning for the last one hour forcing airlines to stop check-in process for some time.

    While the server hasn’t been restored yet, airlines have resumed check-in but through manual process which is taking longer than usual time.

    Airport said that the issue is being resolved and the operations are expected to resume in a short while.

    “Our passengers are requested to allocate additional time for check-in and also to kindly connect with their respective airlines, owing to a temporary network interruption outside the airport due to on-going development work in the city. Our teams are present on ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding, " a spokesperson of Mumbai Airport said adding that things will be back to normal soon.

    Mumbai airport is the second busiest in the country handling nearly 1.9 crore passengers between January and December 2021. Out of this, approximately 88 per cent or 1.7 crore were domestic passengers.


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